Cox vs. Xfinity – Which Service Provider Is Suitable For You?

The internet has become more of a necessity than a want because people tend to use it in most of their daily routine tasks. There are various businesses in the world that are entirely based on the internet for example; Amazon, Snapchat, Facebook etc. The internet gives you an endless supply of entertainment and knowledge and you can literally search for anything when you are connected to an active internet connection.

Nowadays, there are various internet service providers in the United States with different internet packages and people often get confused as to which service provider should they choose and what package should they buy. This article is aimed at making this decision easier for you. Although there are many service providers in the United States, we will talk about the two most reasonable and affordable companies that have been offering their services to numerous customers with satisfactory reviews.

So, if you are tired of your current internet service, here are two good options for you to choose your new service provider:

1. Cox

2. Xfinity

Cox is an internet service provider that offers the best bundle deals for its customers so that they can easily select the bundle package that best suits their needs and requirements. In addition to this, Cox provides its customers with a customizable channel lineup so that they only watch the channels that they want to see and do not pay for the extra channels. However, individual services from Cox tend to be a bit expensive so it’s better to purchase bundle deals.

Xfinity, on the other hand, is a service provider that is widely available throughout the country so that people can stay connected to the internet whilst traveling as well. The best thing about this service provider is that it is reliable and lightning fast. However, Xfinity is a bit expensive and requires long contractual periods.

Customer Satisfaction Ratings

Customer ratings help a lot in deciding which company to choose because you get a clear vision about the service quality offered by the service provider. So, without further ado, let’s take a look at some of the advantages and disadvantages as per the customer surveys.

Cox Advantages:

  1. Attractive DVR System
  2. Economical Bundle Deals
  3. Channels can be customized
  4. Highly recommended by the customers
  5. High-speed internet connection
  6. No contract is needed

Cox Disadvantages:

  1. The DVR feature is expensive
  2. Individual services are very highly priced

Xfinity Advantages:

  1. Widely available throughout the United States
  2. Some plans do not require a contract
  3. Internet speed goes up to 2Gbps
  4. Reliable and secure
  5. Very attractive DVR features

Xfinity Disadvantages:

  • Bad customer satisfaction scores
  • High installation fee
  • Highly expensive
  • Long contractual periods

The Installation Procedure

Cox is well known for its installation services and has successfully made its way to the top five list of satisfactory setup procedures. Although the company charges an installation fee of $75, it is still affordable and much lower than many other companies in the market. Moreover, Cox offers an installation kit for $20 which enables customers to set up their service and get started with their work.

Xfinity’s installation procedure is also easy and simple but the installation fee is as high as $90 which makes it difficult for the customers to avail this service. Although Xfinity charges a higher price than the rest of the service providers in the market, it offers high internet speed to its customers with a reliable connection which is why customers prefer buying this service.

The Variety of Channels

Cox offers a different channel lineup. Unlike other service providers, Cox offers one single package which consists of 140 channels. Customers can add channels from a variety of themed packages like Movie Pak, Variety Pak, and Sports & Information Pak etc. These package deals enable you to customize your TV service so that you can avoid paying for channels that you do not watch. You can purchase the Gold Triple Play deal offered by Cox in order to enjoy the full channel lineup of 250+ channels.

Xfinity, on the other hand, offers the traditional packages for its customers with increasing number of channels for people who love watching television. Although the total number of channels offered by Xfinity is almost the same as offered by Cox, Xfinity offers the feature of On-Demand channels so that customers can watch the movies and TV shows of their choice.

The Reliability Factor

When it comes to the reliability factor, Xfinity tends to be a bit more reliable than Cox as it is less vulnerable to the weather conditions. Moreover, Xfinity managed to outrank Cox in the customers’ survey pertaining to reliability aspects. Customers find Comcast to be more reliable considering that the company restructured its cable business and entered the market with a new brand in order to serve the customers better.

The Price Element

If you want to avail bundle deals, then Cox is the best option for you as it offers services at economical rates. However, the stand-alone services by Cox are expensive and customers often avoid incurring such huge expenses.  The Gold Triple Play deal offered by Cox is quite popular as it gives you access to 250+ channels and internet speed of up to 300 Mbps.

Xfinity, on the other hand, is expensive but the high prices are justified by the premium packages offered by the company. The quality of the service is worth the price and that is why customers who do not compromise on the quality aspect purchase the services offered by Xfinity. The X1 Preferred Double Play by Xfinity is highly recommended because it offers 220+ channels with 150 Mbps internet speed which is pretty good for the users.


In order to choose the right service provider, you need to take into account all the factors mentioned above. In addition to this, you need to know about your internet usage and the channels that you would like to watch so that you can select the best suitable package deal for yourself. It is important to take such factors into consideration so that you do not waste data at the end of each month and pay for the services that you would not use at all. So, save your money and get the best bundle deal for your home with Cox or Xfinity.